Southwest Airlines Outage
Southwest cancelled more than 16,000 flights over 10 days, stranded about 2 million passengers, and lost more than $800 million. Deferred infrastructure investment can multiply costs and force repayment during a crisis. The underlying issu…
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Southwest cancelled more than 16,000 flights over 10 days, stranded about 2 million passengers, and lost more than $800 million. Deferred infrastructure investment can multiply costs and force repayment during a crisis. The underlying issue was an old crew scheduling system called SkySolver rather than the storm itself. The Southwest Airlines December 2022 disruption is used as an example of technical debt becoming a public business crisis.