Crisis Management

Effective crisis management can prevent large financial losses and organizational paralysis. Speed and effectiveness of crisis response are directly tied to the organization's resilience. Production broke during the launch incident. The launch estimate expanded from 4 hours to 20 hours when the team lacked shared system knowledge. Without shared understanding of a system, debugging becomes impossible unless the original author is present. The article links the 20-hour launch incident to ballooning incident response time. CIOs are responsible for responding to critical incidents such as data breaches and system failures.