Business Problems

Transactions or operations are not lost while the fallback mechanism is active. Customers should experience fallback operation as business as usual with added delay. Engineering work should be connected to revenue, retention, and customer experience. CTOs prioritize solving business problems over only fixing technical bugs. Developers moving toward leadership should frame ideas in terms of business goals rather than technical elegance. Problems should be framed and prioritized by business impact, not only technical correctness. Fallback processing may delay operations until recovery or a switch back to normal processing mode. A CTO is primarily responsible for ensuring technology advances the business.